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TEC’s
policy is to secure continued profitable growth by providing a high
level of customer satisfaction and this is set out in our Quality
Assurance Policy.
In order to attain a consistently high standard of service, a system
of procedures is maintained throughout the company describing the
operation of the management system and providing advice to all
personnel on the best management practice.
All contracts are subject to our ISO 9001:2000 Accredited Quality
Assurance procedures. Contract Quality Plans are prepared for major
contracts so that both sides of the partnership fully understand the
scope of work, service level expectations and quality standards.
We maintain a consistently high standard of service through periodic
audits which are designed to identify any potential problems before
they occur and thus enable the respective manager to instigate any
corrective action necessary before any deviation from agreed
performance standards occurs.
TEC have a well-developed system, which ensures that the required
performance levels are defined and communicated at all levels, and
which employs regular performance reviews to ensure that the
required standards are being met.
TEC are also registered with a number of industry approval and
accreditation bodies and regularly and successfully pre-qualify for
specific contracts. TEC are a member of, or affiliated to a number
of industry associations.
In addition, many staff hold professional qualifications and take an
active involvement in the work of their professional institutions,
particularly the Water Management Institute, the Chartered Institute
of Building Service Engineers and the Institute of Plant Engineers
as well as the Institute of Quality Assurance and the Institution of
Directors.
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